State Farm® Insurance Agent Craig Martin

"I recently had an extremely frustrating experience with the Craig Martin branch of State Farm. What started as a simple car insurance purchase turned into a journey filled with confusion and a lack of respect for the customer. Initially, the agent informed me about a strange new State Farm policy, which required me to pay the insurance in two installments every three months, instead of monthly. However, to my surprise, I was charged the full insurance amount. After complaining, they refunded me, and I the amount due for the first three months. But, before even a month had passed from this payment, they were already charging me for the remaining amount. The most frustrating part was the agent's lack of responsibility. Even though he admitted the error, he made no effort to resolve my problem, leaving me to deal with the company's finance department. This experience showed a total lack of respect and consideration for the customer. I am counting the days until my six months of insurance are up so that I can switch companies. It's disappointing to see a branch of such a renowned company act with such disorganization and disregard. I definitely do not recommend State Farm - Craig Martin branch to anyone looking for reliable insurance service and respectful customer care."

"I work closely with Brett every day, personally referring all of my solar clients to him. Brett consistently goes above and beyond to help them solve their problems, and his work is truly incredible. I would highly recommend Brett to anyone in need of insurance solutions!"

"Everyone's insurance rates have been rising but the company I have been with since 2017 for both Home and Auto seemed to really make a bigger than normal jump this year so I started to look for quotes. I normally just go online and check companies there but thought it would be worth also checking with some of the local agencies. Teddy Hilton from the office answered my quote request and was able to pull together a better rate for both policies. He also worked with me extensively via email which was a huge help with my schedule. His thoroughness, personality, and responsiveness is one of the main reasons that I am now a first time State Farm customer. I look forward to continuing to work with him and the team."

"My husband and I have been with State Farm a long time. In the past 5 years we have seen our commercial insurance for our business more than triple in price with them. I recently inquired with Teddy by email to cut our coverage in half to save money since it's getting almost unaffordable. He quoted us by email a price about half what we are currently paying so we said let's proceed. We waited a month to get the new Declaration page back from underwriting. The price was higher than our current price for half the coverage! I was super upset and tried all week to get ahold of Teddy by email with no response. I decided to stop by the office yesterday since I was in the area. I was told Teddy was there but on lunch break and he could see me in an hour. I returned to the office an hour later, waited another 20 minutes while I was told he would be back shortly. Then was told he would not be returning to help me but a guy named Bill was given my information and he would be out shortly. So now I've wasted an hour and half of my time to see Teddy, the only commercial guy there that I was told I could speak to, but now a guy Bill could help me which probably could have when I first came in! Now I'm really aggravated. And needless to say, Bill was no help either. I proceeded to sit in his cubicle for another 30 minutes while he chatted online with someone I guess on the commercial side only to not find out any information or explanation as to the why my pricing was not what Teddy quoted me or why now for the next 6 months I have to pay a higher price with half the coverage. I got the run around with them, wasted 2 hours of my day and got nowhere! I would highly recommend avoiding State Farm if you need commercial insurance!"

"I recently had the pleasure of working with Bill Parkes to insurance my home. The insurance company i was working with before was virtually non existent and the rate increases were astronomical. Bill was quick to respond to my initial inquiry, and that was the experience the entire time working with him. He was professional and answered my questions, both via email and phone. I even received a handwritten thank you note from the office. You don't really see that much anymore! Also, the inspection company they recommended was also top notch. Thanks again, Bill!"

"After calling numerous insurance agents to see my options for new homeowners insurance, Craig Martin's agent Bill, was excellent to work with. Other companies didn't get back to me, they were priced way high for poor coverage! If you shop around you will see for yourself. ...However, I can save you the Headace and Just call Craig!"

"Yesterday my husband and I visited the State Farm office in Winter Garden, Fl, and met with Teddy Hilton. We wanted to explore better options related to homeowners and flood zone insurances. Mr. Hilton was respectful, friendly, kind, resourceful, and very sensitive to our needs. We were pleasantly surprised by his high level of expertise, as he was able to answer all our questions and offer valuable and cost effective alternatives. We are extremely happy with the two insurances acquired, much better deals than the previous ones we had with another company. Thank you Teddy for making a difference!"

"Brett at Craig Martin State Farm was awesome! We needed to obtain a flood policy and he went above and beyond to get us the coverage we needed. He was very knowledgeable on all things insurance and he was able to answer all of your questions. I would definitely recommend working with Brett at Craig Martin State Farm."

"Hello all. I want to share with you how pleased I am with the Craig Martin State Farm office team in Winter Garden, Florida and with Bill Parkes in particular. Working through complicated matters is so much easier when working with professionals who really are on top of their game. Bill Parkes is definitely a pro!"

"Joe Principe was phenomenal in helping me add a new vehicle to my policies. He quickly provided me quotes for various vehicles during my buying process, which enabled me to decide on the best new vehicle for my son and myself. His responsiveness, understanding and professionalism makes me feel like a valued customer."

"We wholeheartedly recommend Brett at Craig Martin Insurance for top-tier home and auto insurance. Here's why they deserve 5 stars: 1. Personalized Service: Brett tailored our coverage to our unique needs with attention to detail. 2. Expert Guidance: Their in-depth knowledge made insurance decisions clear and easy. 3. Competitive Rates: We got excellent coverage at budget-friendly prices. 4. Responsive: Brett was always quick to assist and answer our questions. 5. Peace of Mind: We feel confident knowing they're there to support us in case of a claim. In a world of ordinary insurance agents, Brett stands out. They've made insurance hassle-free and provided us with exceptional service. Highly recommended!"

"I worked with Joseph Principe, in setting up our new Auto and Renters Policies. He did a wonderful job in helping me out. He was great to work with/personable, explained the policy details very thoroughly, and was always responsive to my emails in a very timely manner!"