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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Felipe Damiao

November 28, 2023

1  out of  5 rating by Felipe Damiao
"I recently had an extremely frustrating experience with the Craig Martin branch of State Farm. What started as a simple car insurance purchase turned into a journey filled with confusion and a lack of respect for the customer. Initially, the agent informed me about a strange new State Farm policy, which required me to pay the insurance in two installments every three months, instead of monthly. However, to my surprise, I was charged the full insurance amount. After complaining, they refunded me, and I the amount due for the first three months. But, before even a month had passed from this payment, they were already charging me for the remaining amount. The most frustrating part was the agent's lack of responsibility. Even though he admitted the error, he made no effort to resolve my problem, leaving me to deal with the company's finance department. This experience showed a total lack of respect and consideration for the customer. I am counting the days until my six months of insurance are up so that I can switch companies. It's disappointing to see a branch of such a renowned company act with such disorganization and disregard. I definitely do not recommend State Farm - Craig Martin branch to anyone looking for reliable insurance service and respectful customer care."

Ramsey Clark

November 22, 2023

5  out of  5 rating by Ramsey Clark
"I work closely with Brett every day, personally referring all of my solar clients to him. Brett consistently goes above and beyond to help them solve their problems, and his work is truly incredible. I would highly recommend Brett to anyone in need of insurance solutions!"

Jason Kruse

November 3, 2023

5  out of  5 rating by Jason Kruse
"Everyone's insurance rates have been rising but the company I have been with since 2017 for both Home and Auto seemed to really make a bigger than normal jump this year so I started to look for quotes. I normally just go online and check companies there but thought it would be worth also checking with some of the local agencies. Teddy Hilton from the office answered my quote request and was able to pull together a better rate for both policies. He also worked with me extensively via email which was a huge help with my schedule. His thoroughness, personality, and responsiveness is one of the main reasons that I am now a first time State Farm customer. I look forward to continuing to work with him and the team."

Christie DeCosta

November 3, 2023

1  out of  5 rating by Christie DeCosta
"My husband and I have been with State Farm a long time. In the past 5 years we have seen our commercial insurance for our business more than triple in price with them. I recently inquired with Teddy by email to cut our coverage in half to save money since it's getting almost unaffordable. He quoted us by email a price about half what we are currently paying so we said let's proceed. We waited a month to get the new Declaration page back from underwriting. The price was higher than our current price for half the coverage! I was super upset and tried all week to get ahold of Teddy by email with no response. I decided to stop by the office yesterday since I was in the area. I was told Teddy was there but on lunch break and he could see me in an hour. I returned to the office an hour later, waited another 20 minutes while I was told he would be back shortly. Then was told he would not be returning to help me but a guy named Bill was given my information and he would be out shortly. So now I've wasted an hour and half of my time to see Teddy, the only commercial guy there that I was told I could speak to, but now a guy Bill could help me which probably could have when I first came in! Now I'm really aggravated. And needless to say, Bill was no help either. I proceeded to sit in his cubicle for another 30 minutes while he chatted online with someone I guess on the commercial side only to not find out any information or explanation as to the why my pricing was not what Teddy quoted me or why now for the next 6 months I have to pay a higher price with half the coverage. I got the run around with them, wasted 2 hours of my day and got nowhere! I would highly recommend avoiding State Farm if you need commercial insurance!"

Anne Nelson

November 1, 2023

5  out of  5 rating by Anne Nelson
"I recently had the pleasure of working with Bill Parkes to insurance my home. The insurance company i was working with before was virtually non existent and the rate increases were astronomical. Bill was quick to respond to my initial inquiry, and that was the experience the entire time working with him. He was professional and answered my questions, both via email and phone. I even received a handwritten thank you note from the office. You don't really see that much anymore! Also, the inspection company they recommended was also top notch. Thanks again, Bill!"

David Fontana

October 31, 2023

5  out of  5 rating by David Fontana
"After calling numerous insurance agents to see my options for new homeowners insurance, Craig Martin's agent Bill, was excellent to work with. Other companies didn't get back to me, they were priced way high for poor coverage! If you shop around you will see for yourself. ...However, I can save you the Headace and Just call Craig!"

Beatriz vàzquez

October 26, 2023

5  out of  5 rating by Beatriz vàzquez
"Yesterday my husband and I visited the State Farm office in Winter Garden, Fl, and met with Teddy Hilton. We wanted to explore better options related to homeowners and flood zone insurances. Mr. Hilton was respectful, friendly, kind, resourceful, and very sensitive to our needs. We were pleasantly surprised by his high level of expertise, as he was able to answer all our questions and offer valuable and cost effective alternatives. We are extremely happy with the two insurances acquired, much better deals than the previous ones we had with another company. Thank you Teddy for making a difference!"

Kenneth Muller

October 12, 2023

5  out of  5 rating by Kenneth Muller
"Bill Parkes was extremely helpful and knowledgeable and completely met our insurance needs. Highly recommended."

Julie Parks

October 11, 2023

5  out of  5 rating by Julie Parks
"Brett at Craig Martin State Farm was awesome! We needed to obtain a flood policy and he went above and beyond to get us the coverage we needed. He was very knowledgeable on all things insurance and he was able to answer all of your questions. I would definitely recommend working with Brett at Craig Martin State Farm."

Richard Lange

October 3, 2023

5  out of  5 rating by Richard Lange
"Great follow through"

Joe Flick

September 28, 2023

5  out of  5 rating by Joe Flick
"I spoke with Bill Parkes and he provided me with a fast quote for my home and car insurance that saved me SIGNIFICANT money off my current projected renewals. I'm so thankful for Bill and the rest of Craig Martin's team. They're awesome!"

Joe Torres

September 26, 2023

5  out of  5 rating by Joe Torres
"Tierra Washington helped me save on my car insurance. She made the experience very simple and easy. She was very professional and showed great work ethic. Thank you so much."

Robert Powell

September 21, 2023

5  out of  5 rating by Robert Powell
"Hello all. I want to share with you how pleased I am with the Craig Martin State Farm office team in Winter Garden, Florida and with Bill Parkes in particular. Working through complicated matters is so much easier when working with professionals who really are on top of their game. Bill Parkes is definitely a pro!"

Ifeoma Emeh

September 20, 2023

5  out of  5 rating by Ifeoma Emeh
"Very nice I’m patient"

Wanda Lowery

September 15, 2023

5  out of  5 rating by Wanda Lowery
"Teddy was professional, patient, knowledgeable,pleasant to talk with. I thank him very much"

Man Kan Suen

September 14, 2023

5  out of  5 rating by Man Kan Suen
"This is a very pleasant experience. Mr. Bill explained all the details and patiently helped my buy insurance."

Lauren Van Pelt

September 9, 2023

5  out of  5 rating by Lauren Van Pelt
"Bill Parkes has been wonderful to work with during our transition over to State Farm. He’s very knowledgeable, and helpful with explaining all of the different options. We highly recommend Bill at State Farm!"

Sara Iqbal

September 8, 2023

5  out of  5 rating by Sara Iqbal
"Brett was amazing to work with! He answered every question of ours and had thorough explanations for everything. He made the process smooth and easy. Thanks Brett!"
Profile photo of Gina Coman

Gina Coman

September 6, 2023

5  out of  5 rating by Gina Coman
"Joe Principe was phenomenal in helping me add a new vehicle to my policies. He quickly provided me quotes for various vehicles during my buying process, which enabled me to decide on the best new vehicle for my son and myself. His responsiveness, understanding and professionalism makes me feel like a valued customer."

Cona Studios

September 6, 2023

5  out of  5 rating by Cona Studios
"We wholeheartedly recommend Brett at Craig Martin Insurance for top-tier home and auto insurance. Here's why they deserve 5 stars: 1. Personalized Service: Brett tailored our coverage to our unique needs with attention to detail. 2. Expert Guidance: Their in-depth knowledge made insurance decisions clear and easy. 3. Competitive Rates: We got excellent coverage at budget-friendly prices. 4. Responsive: Brett was always quick to assist and answer our questions. 5. Peace of Mind: We feel confident knowing they're there to support us in case of a claim. In a world of ordinary insurance agents, Brett stands out. They've made insurance hassle-free and provided us with exceptional service. Highly recommended!"

Mark Coleman

September 6, 2023

1  out of  5 rating by Mark Coleman
"I left a message for the agent and never had a reply call or contact."

Scott Carlson

September 5, 2023

5  out of  5 rating by Scott Carlson
"I worked with Joseph Principe, in setting up our new Auto and Renters Policies. He did a wonderful job in helping me out. He was great to work with/personable, explained the policy details very thoroughly, and was always responsive to my emails in a very timely manner!"


September 3, 2023

5  out of  5 rating by Ryan
"Tierra was awesome and helped me make changes to my policy. The process was quick and easy."

Shane Whitfield

August 31, 2023

5  out of  5 rating by Shane Whitfield
"Called and had a question about my home policy. Joseph Principe answered and was very friendly and helped me with everything I had a question on."

Heaven’s Best Carpet Cleaning

August 24, 2023

5  out of  5 rating by Heaven’s Best Carpet Cleaning
"Very knowledgeable and help us a lot with business insurance"